Internal Sales Representative
Building supplies
Western Sydney
$75,000 + Super (negotiable on experience)

This reputable Australian business is a trusted wholesale supplier to the building supply industry, known for high-quality products and exceptional service. They prioritise long-term client relationships, offering tailored support to meet unique needs. As a family-oriented company, they foster a collaborative and trustworthy environment for both their team and customers

The Role:
Join a dynamic team as an Internal Sales & Customer Service Representative. You'll build strong customer connections, provide tailored solutions, and manage orders. With a mix of inbound and outbound calls, you'll maintain relationships and craft accurate quotes. If you excel at problem-solving and delivering exceptional service, this is the perfect role for you.

Key Responsibilities:

• Responding promptly to inbound calls, delivering fast and effective solutions to meet customer needs.
• Making proactive outbound calls to build strong relationships with existing customers and identify opportunities with new prospects.
• Utilising inventory systems to confirm stock availability and ensure orders are accurate and fulfilled on time.
• Preparing detailed and accurate quotes while processing orders with a high level of attention to detail.
• Addressing customer inquiries, resolving issues, and ensuring concerns are managed before escalation.
• Introducing and promoting new products, identifying opportunities to up sell and cross-sell to meet customer needs and drive sales growth.
• Support in other areas of the business when required

What We’re Looking For:

• Experience within Building Supplies or Similar
• A warm, approachable phone manner that quickly establishes rapport and trust.
• Proven ability to manage multiple customer inquiries simultaneously without compromising quality.
• Skillful at transforming customer conversations into opportunities for business growth.
• Proficient in using CRM systems and inventory management tools with ease and accuracy.
• Outstanding organisational and time management abilities to stay on top of tasks and priorities.
• A true passion for fostering and maintaining strong customer relationships through both inbound and outbound communication.

This role requires you to have full working rights.

If you are looking for a change and your experience aligns get in touch with your latest resume and we will give you a call!